Cancellation Policy

 

If you need to Cancel, please call our office at 361-578-7275 before the cancellation deadline detailed below and speak to one of our staff. All deposit refunds will be minus a $10 cancellation fee.  Regrettably, we are unable to process cancellation requests received by text or email.

Reservations made after the cancellation deadlines for the following reservation types require a nonrefundable reservation deposit.  Cancellations made after the deadlines will result in forfeiture of all deposits.

  • Defined Stay RV Site Reservations (stays that have a definite departure date): 48 hours cancellation notice is required.  Please notify our office by 4 p.m. two days before your scheduled arrival. We do not give refunds for early departures. 

  • Defined Stay Cabin Reservations (Stays that have a definite departure date not requiring an extended stay deposit.): Seven days’ notice prior to scheduled arrival date is required for deposit refund. Please notify our office by 4 p.m. one week before your scheduled arrival date. We do not give refunds for early departures.

 

  • Extended-stay RV Site Reservations (Stays that are one week or longer without a definite departure day): Seven days’ notice prior to scheduled arrival date required for deposit refund. Please call our office by 4 p.m. 7 days before your scheduled arrival date to cancel.​​

  •  Extended Stay Cabin Reservations: Seven days’ notice prior to scheduled arrival date is required for deposit refund. Please notify our office by 4 p.m. one week before your scheduled arrival date. We do not give refunds for early departures. 

  • At no time do we prorate Extended Stay rates for cabins or RV sites. An Extended Stay Guest that pays for a month or week and then needs to checkout early will be converted to either the current weekly or nightly rate as appropriate, and refunded the difference.